January 21, 2014
Manchester Central
Europe/London timezone

No Help Desk for Light Switches

Jan 21, 2014, 11:50 AM
Exchange Rooms 8, 9, 10 & 11 (Manchester Central)

Exchange Rooms 8, 9, 10 & 11

Manchester Central

Windmill Street, Manchester,M2 3GX


Joe Abley (Dyn)


Increasing numbers of Internet-connected fridges and grandparents, together with cloud-based service delivery hysteria, are pushing availability requirements for web-accessible services through the roof. Subscribers are less interested in the reasons for failure, and are largely disinclined to try and call anybody for help (who would they call?) Service unavailability leads to lost subscribers, lost momentum and fear of lost investment and business failure. Being up is important. Small, upstart web properties have options for outsourcing pieces of their infrastructure and operations to get a leg up on network and platform availability. With escalating availability requirements and a desire to be able to serve hot markets opportunistically, we consider how deep we can dig this particular rabbit-hole. We describe some of our thinking about how to scale our current service delivery platform from 20 sites globally to something much, much, much (much) bigger. We consider logistics, security, provisioning, manageability, monitoring and measurement, and begin to paint a picture of DNS service at a scale not previously seen on the Internet.


Joe Abley is a Principal Architect at Dyn where has been charged with looking at the company’s systems to ensure they are more scalable, more reliable, and higher performing.

Abley has spent more than 15 years consulting and working on systems and service architecture, architecture and protocol engineering, operation of critical Internet DNS infrastructure, and globally-dispersed infrastructure deployment with experience on-site in Asia-Pacific, Europe, Africa and North America.

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